Student Advisor – University of Alberta

Job Title: Student Advisor

Location: Edmonton, AB

Job Description: DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: .Location – Work primarily takes place at North Campus, Edmonton. This position has the potential to be hybrid and will be considered after 6 months.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the Faculty of Agricultural, Life & Environmental Sciences (ALES)The Faculty of Agricultural, Life & Environmental Sciences (ALES) is a science-based faculty that is uniquely positioned within the College of Natural and Applied Sciences. Our professors and students draw from the natural sciences, the social sciences and the arts and humanities to seek comprehensive solutions to some of the key challenges our province, country and world face today. ALES was founded in 1915 and has a long and rich history, tracing back to one of the oldest faculties and earliest departments at the University of Alberta. Teaching, research and community engagement within the Faculty are focused on healthy human environments; the sustainability of land, forests and water; the biological, economic, social and technological underpinnings of the bio-products industry; and global food systems.The Student Services Office is ALES students’ academic home during their time on campus. We provide compassionate, proactive, and accurate support to undergraduate, graduate and short course students within the faculty in the areas of admission, registration, experiential learning, advising and program administration. We have direct and daily impact on student well-being, program success and academic excellence.PositionReporting to the Manager, Student Services, the ALES Undergraduate Advisors support ALES students from their first day on campus at orientation through to convocation. They meet one on one with students across all ALES undergraduate programs, assess external transfer credit, process student forms (change of major/minor, course substitutions, academic requirements, academic exceptions etc.), sit on program committees, run workshops, provide targeted advising to probationary and at-risk students, troubleshoot emerging issues and support the Associate Dean Academic in appeals. They are subject matter experts on the faculty and on our programs and have a strong network of referrals across campus to ensure ALES students can always talk to the right person at the right moment. ALES undergraduate advisors work closely with our Student Services Manager, Associate Dean Academic, Student Services Coordinator, Graduate Student Advisors, Deans’ office team and service partner network to provide a truly excellent and personal student experience within the faculty.The undergraduate advisors endeavor to integrate and advance the University’s commitments to equity, diversity, and inclusivity. The candidate understands, fulfills, and promotes the health, safety and environment responsibilities identified in the university policy.Duties

• Advises students, staff and the public on University and Faculty policies and procedures regarding admission, transfer credit, registration, withdrawals, academic standing, appeals, and convocation.
• Provides supportive and proactive information on all aspects of degree planning through mass communication, one-on-one advising sessions and large programming (examples Open House and Orientation).
• Full signing authority to grant or deny program alterations, course substitutions and deferred examinations.
• Resolves or escalates student issues using the interpretive judgment of faculty policies and procedures; escalates complex or sensitive issues to the Manager, Student Services or Associate Dean Academic as appropriate.
• Contributes to continuous service improvement initiatives and provides detailed program information to ALES faculty and staff to aid in decision-making.

Minimum Qualifications

• Related undergraduate degree preferred, or equivalent combination of education (minimum of two years post-secondary) and significant experience.
• Minimum 2 years experience working in a student service and/or client-based environment including experience with one or more of the following: student advising/counseling, admissions and records, program administration, or recruitment.
• Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external stakeholders.
• Excellent verbal, written and interpersonal communication skills.
• Excellent attention to detail and level of accuracy in detail-oriented tasks.
• Ability to thrive in an environment with multiple priorities and ongoing projects.
• Awareness of resources and comfortable supporting and referring students in distress.
• Ability to follow strict confidentiality guidelines, FOIP, and records management protocols and to follow all UAPPOL and University regulations.

Preferred Qualifications

• Peoplesoft, FreshService, Slate, and Google Suite experience are preferred.
• Mental Health First Aid, Suicide Intervention, Community Helpers, or other student wellness-related training is considered an asset.
• Working knowledge of University of Alberta regulations and services is considered an asset.
• Experience in running events and public speaking skills.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight December 9, 2024, Edmonton, Alberta local time.

Company Name: University of Alberta

Salary: $51821.52 – 70382.74 per year

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