Services Professional – Artech Information Systems

Job Title: Services Professional

Location: Ottawa, ON

Job Description: Professional Services Support Specialist
Key Responsibilities

• Technical Support & Troubleshooting:

• Onboard users to the 5G testbed, coordinating on-site or remote access.
• Provide Tier 1 technical support; troubleshoot and escalate issues to Tier 2/3 support as necessary.
• Monitor Core & RAN components of an operational 5G/4G network.
• Manage network trouble tickets, resolve issues, and route phone calls related to network events.
• Program & Event Support:

• Collaborate with hubs and stakeholders to implement programs and develop status reports.
• Support events leveraging the 5G testbed and deliver presentations to internal and external stakeholders.
• Reporting & Analysis:

• Prepare performance reports and analyses for the 5G testbed.
• Implement surveys to track program outcomes and provide insights.
• Operational Tasks:

• Perform tasks aligned with defined procedures, solve routine issues, and escalate complex inquiries.
• Train and guide colleagues, customers, and suppliers.

Required Skills & Qualifications

• Experience & Knowledge:

• 5–7 years of telecommunications network experience.
• Strong understanding of 5G/4G RAN and Core network topology and elements.
• Familiarity with ITIL processes and procedures (preferred).
• Working knowledge of Microsoft Office applications.
• Skills:

• Strong organization and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Ability to work onsite five days a week, including occasional shifts.
• Work Environment:

• Experience in a call center or operational control center is highly desirable.
• Ability to support event operations and interact with diverse stakeholders.

Rick Supersad
[email protected]
416.999.4110

Company Name: Artech Information Systems

Salary:

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