Service Now Developer (CSM, CAD or CSA) – Teamrecruiter.com

Job Title: Service Now Developer (CSM, CAD or CSA)

Location: Edmonton, AB

Job Description: Our Government client is looking for a Service Now Developer (CSM, CAD or CSA)
Length: 3 months contract with a possibility of extension
Location: Edmonton, Alberta (Remote)
Hours of Work: 7.25 Hours Per Day, 08:15 – 16:30 Alberta time, Monday through Friday
Project Name: Contact Centre Implementation‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to [email protected]Please mention the job title above in the subject line
The recruiter in charge of this role is SanAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.Requirements:
ROLE MANDATE:
The contact center program is initiated to bring consistent service to 80+ contact centers located within different ministries. These contact centers are serving Albertans, and a significant number of other departments, boards, and agencies.Reporting to the Contact Centre Service Owner, the resource will participate in development and maintenance needs identified within contact center program. This includes ServiceNow capabilities, ServiceNow integration with CX-One and associated tools.ROLE RESPONSIBILITIES INCLUDE (but not limited to):
Design, develop, test and implement the contact centre solution features in ServiceNow
Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations
Applies a broad knowledge of various technical areas to foresee and rectify problems
Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements
Provide ServiceNow functional and technical expertise
Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration
Execute internal testing (unit testing) and support UAT activities
Provide overall Technical Solution Quality Assurance (QA)
Support warranty activities as required
Support transition to operations (hand off) to support teams
Provides and maintains technical documentation of design and changes
Participates in agile delivery meetings
Able to quickly understand application functionalities and process
Handle and fix production defects efficiently
Provide tracking and reporting of time and status on all work as required
Identify and coordinate release schedules
Ensure planned releases remain on schedule and on trackEDUCATION AND PROFESSIONAL LICENSES/CERTIFICATION:
College or Bachelor degree in Computer Science or related field of study
Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSAQualifications:
MUST TO HAVE SKILLS:
5 years of experience in designing, building, testing, deploying, and supporting applications in a controlled production environment
5 years of experience in ServiceNow configuration, customization and development
5 years of experience in ServiceNow CSM module
5 years of experience with ServiceNow platform
5 years of experience with software development processes, and all associated best practices, methods, standards, tools, and policies
5 years of experience writing and maintaining technical documentationNICE TO HAVE SKILLS:
3 years of experience developing and maintaining web services, JSON REST API and Message queuing services using .NET C# services
2 years of experience with Contact Centre Platform
3 years of experience within a Public Sector organization
3 years of experience with various software development methodologies (i.e. agile, waterfall, scrum, Kanban, etc.).ONSITE MEETINGS:
In the event of an onsite meeting, the Government does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.
May be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.
The expectation is for the resource to attend a meeting or work session in the office 1 day per month.EQUIPMENT REQUIREMENTS:
You will require to have own equipment
You must have your own computer and related equipment. The computer’s operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on to your computer
You shall be responsible for providing all of the equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the you have the necessary access and credentials to the Government’s system.BACKGROUND CHECK:
A standard criminal record check will be required before we start the Enhanced Security Clearance process
An Enhanced Security Clearance will be required for this position, which will be coordinated by the Government. Enhanced Security Clearance includes a standard Criminal Records Check and enhanced security including a Credit CheckMANDATORY TRAINING COURSES:
Once hired you will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as wellPlease note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified“…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing”“Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.”THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Company Name: Teamrecruiter.com

Salary:

Apply for this job!