Service Designer (Intermediate) 7743 – Foilcon

Job Title: Service Designer (Intermediate) 7743

Location: Toronto, ON

Job Description: Job Description:HM Note: This hybrid position is in the office at manager’s discretion. Candidate can work remotely and must reside in Ontario. Candidates resume can be no more than a maximum of five (5) pages.Responsibilities:

• Map the current state of multi-disciplinary service designs from a user-centered perspective and identifying opportunities for re-engineering service strategies, processes, methods, and practices
• Lead and coordinate concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes, and methods
• Recommend cost-effective solutions supporting OPS business needs
• Act as the primary service design consultant within multidisciplinary project teams, defining the project approach and leading key service design activities
• Plan, lead, and coordinate the design, development, prototype testing, and implementation of new solutions for service delivery
• Review service design aspects post-implementation to assess performance of new processes and practices and facilitate continuous improvement
• Respond to emerging business and policy issues and client requirements by developing and recommending innovative integrated/digital service delivery strategies and solutions
• Lead the design, development, and deployment of tools, methods, processes, and standards to ensure the integrity and validity of the service design function and outcomes
• Research and analyze the integrated service requirements of government, partner ministries, and customers, taking into account a user-centered perspective
• Develop and recommend strategies to meet integrated service delivery objectives and ensure documentation of business processes, methods, practices, and associated tools is current and complete
• Facilitate change management with service providers and client ministries to add new products and services across all service delivery channels
• Participate in business planning activities and coordinate service design engagement processes
• Provide service design expertise to service owners, managers, clients, and users, including making presentations and recommendations to relevant senior executives
• Participate in project and advisory committees to provide service design advice and expertise, reports, and recommendations, and to coordinate testing, implementation, and post-implementation review planning
• Research trends, developments, and best practices in service design to ensure projects reflect optimal processes, practices, methods, tools, and performance indicators
• Lead, develop, and participate in knowledge-sharing initiatives to raise awareness and acceptance of service improvements, benefits, and understanding of potential risks incurred by inconsistencies

Knowledge and Skills:

• Knowledge of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, ArcGIS Image Server, GIS infrastructure, middleware, maintenance, services, applications, databases, monitoring, and tools
• Knowledge of integrated networking technologies, Microsoft Azure, Oracle Spatial, MS Fabric, midrange server, enterprise storage, and personal computer system technologies
• Service design principles, techniques, methodologies
• Content strategy, inclusive writing, and user-centered design
• Communicating complex information clearly
• Government policies, standards, and legislation relating to digital service delivery
• Journey mapping, user stories, information architecture, content auditing and evaluation, wireframing, prototyping, persona development, user research, and content testing
• Managing multiple projects with attention to detail
• Political acuity, collaboration, and relationship management
• Agile product development tools and techniques
• Analyzing analytics, feedback, and user research findings

SkillsExperience and Skill Set RequirementsIT Service Design Experience – 40

• Experience concurrently leading the design of solutions based on business analysis discovery outcomes, OPS standards, policies, and best practices
• Experience guiding the development of new solutions and planning for long-term maintenance
• Experience mapping the current state of multi-disciplinary service designs from a user-centered perspective and identifying opportunities for re-engineering service strategies, processes, methods, and practices
• Experience supporting project and advisory committee presentations, providing service design advice and expertise, reports, and recommendations, and the coordination of testing, implementation, and post-implementation review planning
• Experience with recognized service design principles, techniques, and methodologies in the following areas: user needs mapping, user research (exploratory and evaluative), stakeholder mapping, personas, customer journey mapping, collaborative design, prototyping, and service blueprinting

Technical Experience – 35

• Experience supporting the design of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, ArcGIS Image Server
• Experience with multiple spatial and non-spatial databases / data management technologies
• Experience supporting IT Infrastructure modernization, maintenance and the development of new solutions (services, editing and data access tools, applications, databases, applications, etc.)
• Experience with Microsoft Azure infrastructure

Communication Experience – 20

• Experience communicating technical concepts to lay audiences
• Experience negotiating to achieve consensus
• Experience developing and delivering presentations to provide knowledge-sharing and skill-building concerning standards, methods, and specific solutions for service design projects
• Excellent oral and written communication skills to manage diverse business relations
• Experience providing written and verbal instructions and advice to clients on re-engineering solutions
• Experiencing preparing reports, and providing recommendations to senior management and clients, and ensure documentation is clear for users who are not specialists in service design

IT Public Sector Experience – 5

• Experience supporting IT discovery projects in the Public Sector
• Experience navigating the public sector work units to efficiently and successfully engage with multi-discipline stakeholders
• Experience supporting the discovery, and leading the design of new IT solutions within the public sector

Must Haves:

• 5+ years Of Service Designer
• Experience supporting the design of Esri-based geospatial solutions, ArcGIS Portal, ArcGIS Online, ArcGIS Server, ArcGIS Image Server
• Experience with multiple spatial and non-spatial databases / data management technologies

Nice to have skills:

• Experience with the OPS

Company Name: Foilcon

Salary:

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