Senior Manager, Payments – Vancity

Job Title: Senior Manager, Payments

Location: Vancouver, BC

Job Description: Description :About VancityVancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you’re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!About the workplaceWe are seeking a Senior Manager, Payments to join our dynamic product team. This role is pivotal in driving the development and enhancement of our payment solutions, ensuring they meet the evolving needs of our customers and align with our strategic goals.This is a full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you’ll be required to attend in-person activities or events.Key Responsibilities:

• Lead the development and execution of the payments product strategy, ensuring alignment with the institution’s overall objectives.
• Oversee the end-to-end lifecycle of payment products, from ideation to launch and ongoing optimization.
• Collaborate with cross-functional teams, including technology, operations, compliance, and marketing, to deliver seamless payment solutions.
• Monitor market trends, customer needs, and regulatory changes to inform product development and ensure compliance.
• Utilize data and customer insights to drive product enhancements and innovation.
• Develop business cases and obtain leadership/executive buy-in for new initiatives.
• Manage and mentor a team of product managers, fostering a culture of collaboration and continuous improvement.
• Ensure payment solutions are developed within budget and timelines, addressing any issues that arise during the development process.

A typical day would involve:

• Leading strategy sessions to define and refine the payments product roadmap.
• Coordinating with technology teams to prioritize and execute development tasks.
• Analyzing customer feedback and transaction data to identify areas for improvement.
• Engaging with stakeholders to gather requirements and ensure alignment on product initiatives.
• Conducting market research to stay ahead of industry trends and competitive offerings.
• Reviewing and approving product documentation, including business cases and project plans.
• Providing guidance and support to team members, helping them overcome challenges and achieve their goals.

You are:

• Strategic Thinker: Able to see the big picture and develop long-term plans that align with organizational goals.
• Collaborative Leader: Skilled in working with cross-functional teams and building strong relationships.
• Data-Driven: Comfortable using data and analytics to inform decision-making and drive product improvements.
• Customer-Focused: Dedicated to understanding and meeting the needs of our customers.
• Innovative: Always looking for new ways to enhance our payment solutions and stay ahead of the competition.

You have:

• 7-10 years of experience in product management, with a focus on payments.
• Deep understanding of the Canadian payments landscape, including e-Transfer, payments modernization, real-time rail, and open banking etc.
• Strong understanding of the fintech space and payments capabilities, including creative solutions to navigate Canadian market limitations.
• Expertise in digital money movement, including e-commerce payment solutions and legacy pre-paid credit card and credit card debit programs.
• Proven track record of leading product development from concept to launch.
• Strong understanding of payment systems, technologies, and regulatory requirements.
• Excellent communication and leadership skills.
• Experience working in a fast-paced, agile environment.

Bonus points if you have:

• Certification in Product Management or Agile methodologies.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don’t perfectly align with those listed.The salary range for the role is $102,200 to $153,200 and a candidate’s offer is likely to be up to the mid-point of the role ($127,700). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.Posting Deadline: Posted until FilledWe offer:

• We are the largest private-sector

in Canada and have been consistently recognized as one of the . * Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.

• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization.We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.

Company Name: Vancity

Salary: $102200 – 153200 per year

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