Security Operations Centre Operator – EMETemployment

Job Title: Security Operations Centre Operator

Location: Toronto, ON

Job Description: Security Operations Centre Operator
Job Order ID: 8067
Employment Type: Yearly Salary
Web Publication Date: 12/23/2024 12:00:00 AM
Number of Positions: 3
Job Location: Toronto
Brief Description:Our employer is seeking qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.Job Function:Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will synthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents.Responsibilities:

• Operate the SOC on a shift-basis using sophisticated technology and supporting assets
• Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
• Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
• Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger team
• Coordinate with other internal and external security assets as needed
• Attend regular meetings and trainings, and assist with peer-to-peer training sessions
• Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
• Assist the team with event security as needed

This full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.
Job Requirement:Strong interpersonal skills and customer-service experienceClear operational mindset, with the ability to manage stress well and work efficiently under immense pressure requiredStrong problem-solving skills and detail orientatedStrong experience working with software and large technological assets, including as a back-end userExceptional computer skills, including the ability to type
50 words per minute in EnglishFluent English speaker, reader, and writer required.roficiency in Hebrew considered an assetStrong working knowledge of Toronto’s Jewish community and its institutions considered a major assetFamiliarity with situational awareness and other security strengths considered an assetGeopolitical awareness, knowledge of relevant global events, and cultural sensitivity is requiredA graduate of a Bachelor’s Degree program or college equivalent considered a major assetAvailability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is requiredFamiliarity with Microsoft Suite considered an asset

Company Name: EMETemployment

Salary:

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