Remote Support Specialist – senior level – Convergint

Job Title: Remote Support Specialist – senior level

Location: Calgary, AB

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking, Senior Remote Support Specialist to join our amazing culture. As a Senior Remote Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. In this position, you have a deep level of awareness and experience with video surveillance software within the healthcare setting.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Remote Support Technician.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Daily engagement and leadership with the product team for the support, iteration, build, deployment and upgrade of the video surveillance platforms.
• Deep understanding of the integration of the product portfolio and its use case within the healthcare setting to include surveillance technology and integrations with other applications.
• Daily work will include collaborating with stakeholders, peers, and developers to design and implement software, cameras and recording devices.
• High level of communication skills, both written and verbal are required.
• Works independently to understand workflows and applies technical knowledge to assist end users.
• Follow all established procedures.
• Creates clear documentation for education, knowledge share for team and procedure/policy requirements.
• Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments.
• Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement.
• Collaborate with the project manager for risk, issue, decision, and status reporting.
• Consult on strategic oversight of system design for future considerations.
• Attend staff meetings or other company sponsored or mandated meetings as required.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Requirements

• Minimum of 3 years’ experience with the security surveillance and video management applications and platforms
• Genetec Video Surveillance, Avigilon VMS and unified access control systems experience is required
• Strong understanding of network administration, security, and surveillance technologies, including IP cameras, wireless networks, encryption, firewalls, VPNs, video analytics, and cloud computing.
• Demonstrated exposure to working and collaborating with operational leaders in a hospital environment is also strongly preferred.
• A deep understanding of network infrastructure, cabling and data transmission.
• Knowledge of security protocols and access controls systems.
• Proficiency in troubleshooting complex technical issues.
• On-call availability is a requirement.
• Diploma in Electronics strongly preferred.
• Relevant trade experience preferred.

Company Benefits and PerksConvergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.#SS

Company Name: Convergint

Salary:

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