Remote Customer Care, Sales & Team Manager-SD – AO GLOBE LIFE

Job Title: Remote Customer Care, Sales & Team Manager-SD

Location: Ottawa, ON

Job Description: Reporting to your mentor, the Remote Customer Care, Sales & Team Manager leads a team in customer service and sale associates to meet business goals within AO National. The incumbent will work to protect the interest of customers.KEY RESPONSIBILITIES:

• Manages teams’ day-to-day performance.
• Provides coaching and feedback to motivate and engage employee outcomes in the attainment of organizational goals and objectives; acts to address gaps in performance which may impact outcomes.
• Leverage a proven outreach program to connect with potential clients through virtual platforms.
• Deliver engaging and persuasive presentations via Zoom, showcasing our products and services.
• Train and mentor team members on sales techniques, product expertise, and relationship-building skills.
• Builds and maintains relationships across Customer Care.

REQUIREMENTS:

• Experience creating goals and developing strategies to achieve the goals
• Train and mentor team members on sales techniques, product expertise, and relationship-building skills.
• Showcase a strong work ethic, committing to delivering exceptional service.
• Fully proficient in use of MS Office
• Strong facilitation and management skills
• Problem solving and decision-making skills
• Demonstrated superior verbal and written communication skills
• Demonstrated abilities of working collaboratively with multiple work groups

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Company Name: AO GLOBE LIFE

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