Regional Manager (Ottawa) – Appletree Medical Group

Job Title: Regional Manager (Ottawa)

Location: Ottawa, ON

Job Description: Who We AreAppletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world re-build access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare.Why You Should Join UsAt Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development.The OpportunityOverview:As a?Regional Manager, you will lead and oversee the operations of multiple clinics, ensuring smooth day-to-day management and a high standard of performance. In this role, you will serve as the key point of contact for your clinics, participate in group interviews, and attend daily meetings with the Senior Vice President (SVP) of Operations. You will conduct regular inspections, identify training opportunities, train clinic team leaders/supervisors, and take the initiative to address gaps. Additionally, you will be a critical leader during emergencies, such as cold chain interruptions, clinic openings/closures, Licensee clinic openings or other unexpected events.Compensation:Starting at?$48,000, commensurate with education and experience.Benefits:Comprehensive benefits package, including health, dental, a health spending account, long-term disability, and life insurance. Eligibility begins after three months of continuous full-time employment.Reporting To:SVP, Operations and Virtual CareWhat You’ll DoScheduling & Payroll:-Coordinate and maintain full-time schedules for clinical and administrative shifts (subject to managerial approval).
-Prepare staff schedules two weeks in advance and oversee payroll hours and time-off requests.
-Monitor and optimize EMR schedules for efficiency and find coverage for sick calls or last-minute scheduling changes.
-Ensure appointments are confirmed and follow up on unverified bookings.
-Support coverage for staff and management vacancies as needed.Inventory & Maintenance:-Maintain inventory levels using “Inspectify” spreadsheets and oversee action requests.
-Ensure clinics adhere to cleanliness, professionalism, and performance standards.Leadership & Team Management:-Lead by example, motivating teams to excel in their roles.
-Oversee clinic operations, create task lists, and address non-medical questions from staff, physicians, and patients.
-Manage performance by conducting evaluations, coaching, and providing feedback to team leaders/ clinic staff.
-Collaborate with the VP of Operations and HR to forecast staffing needs and assist with hiring and onboarding.
-Act as a liaison between physicians, staff, and leadership, ensuring clear communication and resolving conflicts effectively.
-Implement procedural updates and manage workforce operations, including reconciling unbilled visits.
-Prepare and manage budgets for clinics, monitor expenses, and ensure cost-effective operations.
-Track and analyze clinic performance metrics, including staff productivity, and revenue goals.
-Address and resolve operational challenges or staff concerns promptly.
-Build and maintain relationships with vendors, partners, landlords, and community stakeholders.
-Collaborate with HR, Accounting, Virtual Care, Marketing, and other departments to support clinic operations.Inspections & Meetings:-Conduct/coordinate monthly inspections and submit reports to the VP of Operations.
-Attend daily operational meetings to track progress and align with shared goals.
-Participate in staff meetings and ensure compliance with disciplinary processes when necessary.Training & Development:-Identify training needs and organize staff development sessions.
-Prepare staff for specialty programs, such as injections and advanced procedures.
-Provide training for new hires and interim leadership when team leaders resign.
-Facilitate group interviews for potential hires and support QA sessions.Flexibility & Crisis Management:-Work a combination of days, evenings, and weekends across various clinic locations as needed.
-Lead contingency plans during unprecedented events, such as cold chain breaks, flooding, or clinic closures.
-Ability to travel frequently between clinic locations within the region.
-Ability to stand, walk, and occasional lifting of materials.Note: Due to the evolving nature of the healthcare industry, job responsibilities may change based on organizational needs.What We’re Looking ForMinimum Qualifications:-Post-secondary education (college or university) or equivalent work experience.
-2-3 years of management experience in a customer service-focused environment.
-Must possess a valid driver’s license and have access to a reliable vehicle to travel between clinic locations.
-Ability to work across multiple clinic locations with flexible hours.Additional Qualifications:-Exceptional verbal and written communication skills in English (additional languages are an asset).
-Superior customer service and interpersonal abilities.
-Strong computer proficiency and knowledge of basic IT solutions.
-Proactive problem-solver with a solution-oriented mindset.
-Reliable, punctual, and professional, with a positive attitude and enthusiasm for the role.
-Effective team player who works well independently and takes initiative to resolve challenges.
-Detail-oriented, adaptable, and willing to go above and beyond to achieve results.
-Ability to develop and execute long-term strategic plans.
-Capable of handling multiple tasks and projects simultaneously.
-Flexibility to adapt to changing environments and priorities.
-High attention to detail to ensure accuracy and quality.
-Ability to work effectively under pressure.What’s NextOur process for hiring is rigorous. Our objective is to ensure that you are the right fit for us, just as we are for you. We promote fairness, equity, and diversity, as such, you will meet and speak to various people on our hiring team throughout the process. The screening stage begins with a few application questions, a basic communications assessment, and finally a phone interview. Successful applicants moving into the selection stage will be invited to an in-person interview where more information about the position is given to the candidate. At that point you will have the opportunity to ask job-specific questions and make an informed decision on whether you should join us.Appletree is committed to the full inclusion of all qualified individuals. As part of this commitment, Appletree will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please direct your inquiries to [email protected].CompanyAppletree Shared Services CorporationLocationOttawa

Company Name: Appletree Medical Group

Salary: $48000 per year

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