Production Support Analyst – GFT – Royal Bank of Canada

Job Title: Production Support Analyst – GFT

Location: Vancouver, BC

Job Description: Job SummaryJob DescriptionWhat is the opportunity?Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.This role is based in our Vancouver, British Columbia Office.We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.What will you do?Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.Ensuring the documentation and tracking of all shift turnover issues.Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.Must-haveWorking experience with ServiceNow or comparable IT Service Management toolsets3+ years practical experience with Operations and Monitoring practices2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsetsSoftware development experience.IT System operations experience.Familiarity with large scale logging solutions in a development or operations perspective.Good expertise with main industry databases (Oracle, SQL server, etc)Willing to take a business focused, holistic approach to delivering operationsA self-starter with the creativity to solve problems independentlyAbility to build effective relationships with a range of team members, stakeholders, partners, vendors and business usersExcellent communication skills (written and verbal)Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulnessWorking knowledge of both real-time and batch transaction process monitoring and issue responseExperience working in a 24×7 environment with a hybrid support modelExperience with the incident and problem management lifecyclesFamiliar with operational monitoring technologies and trendsFamiliar with Knowledge Centered Service principlesBachelor’s degree in Computer Science, Computer Engineering or equivalent training and experienceNice-to-have

• Experience with SQL environments and SQL Query.

Experience with Window / Unix environmentITIL FrameworkExperience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactA world-class training program in financial servicesFlexible work/life balance options#LI-hybrid#LI-post#TECHPJJob Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job DetailsAddress: 410 GEORGIA ST W, FLOOR 3:VANCOUVERCity: VANCOUVERCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-01-02Application Deadline: 2025-01-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Company Name: Royal Bank of Canada

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