Philanthropy Services Associate –

Job Title: Philanthropy Services Associate

Location: Toronto, ON

Job Description: About Crow’s TheatreCrow’s Theatre is Toronto’s home for bold, contemporary performance. Distinguished by our commitment
to artistic rigour and our dedication to Canadian artists, Crow’s is known for our powerful and provocative
productions. Since opening Streetcar Crowsnest in 2017, our purpose-built home in the east end, Crow’s
has produced a series of acclaimed premieres that have resonated widely with audiences and critics alike
shattering box office and attendance records. Now in our 41st year, Crow’s is a vital voice in the Canadian
arts landscape creating unforgettable theatre that illuminates the central narratives of our times.Led by Artistic and General Director Chris Abraham and Executive Director Sherrie Johnson, Crow’s Theatre
is located at the corner of Carlaw Avenue and Dundas Street East in Toronto’s east end. Our home at
Streetcar Crowsnest is comprised of four venues for dynamic cultural and community programming: the
Guloien Theatre (200 seats); Studio Theatre (80 seats); the Nada Ristich Studio Gallery (80 seats); the full-
service Lobby Bar; as well as an onsite restaurant which can accommodate 60 seated indoors and 75 on the
outdoor patio.Crow’s Theatre is distinguished as a preeminent cultural organization for its far-reaching imagination,
cultural exchange, and grassroots belief that the arts are essential to healthy and thriving communities.
Recent celebrated productions include Natasha, Pierre & The Great Comet of 1812, The Master Plan, Uncle
Vanya, Fifteen Dogs, and As You Like it, A Radical Retelling by Cliff Cardinal. These productions and more
would not be possible without a talented and passionate team of employees.About the PositionCrow’s Theatre is seeking a detail-oriented and motivated Philanthropy Services Associate to join our
dynamic team. This full-time role is ideal for an individual passionate about the performing arts, data
management, and donor stewardship, offering the chance to make a meaningful impact at Toronto’s
premier east-end live performance hub.Reporting to the Director of Philanthropy, and collaborating with the Senior Philanthropy Manager, the Philanthropy Services Associate is central to ensuring the smooth operation of Crow’s Theatre’s fundraising
efforts. The role focuses on delivering exceptional customer service to donors and stakeholders, processing
and reconciling gifts, managing stewardship processes, conducting prospect research, maintaining the
accuracy and integrity of donor data, and providing critical administrative and reporting support to the
Philanthropy team.This position offers an exciting opportunity for a highly organized and tech-savvy individual who thrives on
managing details, improving processes, and supporting a vibrant performing arts organization.Key Responsibilities

• Deliver exceptional customer service as the first point of contact for donors and stakeholders,

responding to inquiries via phone and email with accurate information and directing queries
appropriately. * Process all donations (cash, cheques, credit cards, stocks, EFTs, in-kind gifts) while ensuringcompliance with established procedures and CRA regulations. * Issue timely and accurate tax receipts and maintain comprehensive gift tracking and donor records.

• Retain and manage documentation for all donations in accordance with CRA regulations and

organizational procedures. * Maintain and update donor information in the CRM system, ensuring data integrity, accuracy, andcompleteness. * Troubleshoot and resolve gift processing issues with the CRM and third-party donation platforms;act as the primary Philanthropy liaison with the CRM provider. * Collaborate with the Finance team to reconcile donations from third-party platforms and ensureaccurate reporting. * Manage the administrative process for charitable gaming initiatives at Crow’s Theatre.

• Manage the donor pipeline document, ensuring updates are logged and moves are tracked in

collaboration with the Philanthropy team. * Draft stewardship materials and oversee the timely execution of the stewardship process to ensuredonors are recognized and retained effectively. * Conduct research and analysis on individual, foundation, and corporate donors to identify newfunding opportunities. * Support event coordination by maintaining invite lists segmented by donor level in our emailmarketing platform, managing work-back schedules, ensuring timely vendor payments, and
coordinating event logistics. * Assist with the preparation of donor proposals, briefing notes, gift agreements, and pledge invoices.

• Generate and prepare regular reports, queries, and analyses to support Philanthropy team activities.
• Provide administrative support to the Philanthropy team, including special projects as assigned by

the Director of Philanthropy. * Attend Crow’s Theatre performances to develop a deep understanding of programming and theorganization’s mission.

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