NON – IT – T2S36 Coordonnateur – Junior – Robert Half

Job Title: NON – IT – T2S36 Coordonnateur – Junior

Location: Toronto, ON

Job Description: Job Description:We are offering a contract to permanent employment opportunity in the brokerage industry for a detail-oriented, entry level Coordonnateur in Toronto, Ontario. This role involves providing day-to-day service to a number of independent Portfolio Managers and Introducing Brokers, acting as a liaison between the client and various support areas.Responsibilities:

• Coordinate efforts with various internal departments within the organization to build and maintain strong relationships with clients
• Provide high-level customer service, keeping clients informed of new developments, products, and services related to their business needs
• Address client issues promptly and thoroughly, suggesting improvements in policies and procedures to continually enhance our service delivery
• Review and approve administrative items such as De-registrations, Bank Transfers, Foreign Exchanges, and Internal Account Transfers on a daily basis
• Liaise with various operational areas within the organization to ensure tasks are completed in a proactive and timely manner
• Organize regular meetings with clients, documenting ongoing service and operational issues, investigating and resolving them
• Guide clients on our policies, procedures, and training that directly impact their business
• Suggest process improvement recommendations that will enhance the overall business relationship with clients
• Represent the organization professionally at client meetings and business functions.

Requirements:

• Proficiency in Customer Service and Training
• Demonstrated experience with Procedures and Policies
• Strong understanding of Quality Review processes
• Background in Human Resources (HR) Administration
• Fluency in English Language
• Proven experience as a Liaison
• Familiarity with Best Practices
• Proficiency in Microsoft Office Suites
• Strong skills in Process Improvement
• Experience in Fund Administration
• Excellent Interpersonal Skills
• Ability to perform Cost Analysis
• Proven experience in Coordination
• Knowledge of Trading practices
• Ability to create and use Templates
• Excellent Written Communication skills
• Familiarity with Securities
• Experience working with Internal Departments
• Knowledge of Brokerage operations
• Ability to Maintain Handbook
• Experience conducting Customer Meetings
• Capacity to Recommend Improvements

Company Name: Robert Half

Salary: $20 – 24 per hour

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