Medical Office Assistant (MOA) – Vaco

Job Title: Medical Office Assistant (MOA)

Location: Vancouver, BC

Job Description: Medical Office Assistant (MOA)Location: Vancouver, Downtown
Employment Type: Full-Time
Salary: Competitive, $25-30/h (based on experience)
Reports To: Plastic SurgeonAbout Us
Join a premier plastic surgery practice known for excellence in patient care and a commitment to the highest medical standards. We provide a welcoming, professional environment and are looking for a dedicated Medical Office Assistant (MOA) who can deliver outstanding patient service and support the efficiency of our practice.Position Overview
The Medical Office Assistant (MOA) will play a vital role in our practice by providing high-quality administrative and patient support. This position involves managing the front desk, assisting with patient scheduling, handling medical records, and ensuring a smooth patient experience from check-in to check-out. If you are an organized, compassionate, and detail-oriented professional with experience in a medical office setting, we’d love to hear from you.Key Responsibilities

• Patient Coordination: Greet patients warmly and professionally, manage patient check-ins and check-outs, and handle appointment scheduling and rescheduling.
• Administrative Support: Answer phone calls, manage emails, and respond to patient inquiries with sensitivity and confidentiality.
• Medical Records: Maintain and organize patient records accurately, ensuring all necessary documentation is complete and up-to-date.
• Insurance & Billing Assistance: Handle insurance verifications and coordinate billing with our finance team to ensure a seamless experience for patients.
• Surgical Coordination: Assist in scheduling pre-op and post-op appointments, providing patients with the necessary information for their surgical journey.
• Office Organization: Keep the front office clean, stocked, and organized to maintain a professional and welcoming environment.
• Patient Education: Offer information on procedures, office policies, and post-op care when necessary, maintaining a supportive and knowledgeable presence for our patients.

Qualifications

• Education: Medical Office Assistant diploma or certification preferred.
• Experience: Minimum of 2 years of experience in a medical office setting, ideally within a plastic surgery or specialty care practice.
• Skills:

• Strong interpersonal and communication skills
• Ability to multitask efficiently in a fast-paced environment
• Familiarity with medical office software and EHR systems
• Knowledge of medical terminology and office procedures
• Excellent organizational skills and attention to detail

Personal Attributes

• Compassionate and patient-focused, with a friendly demeanor
• Strong sense of confidentiality and professionalism
• Positive attitude and a team player mindset
• Adaptable and open to feedback and continuous improvement

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Supportive, collaborative work environment
• Training and orientation for familiarity with office procedures and patient care standards

Nice to Have

• Experience as a Core Health Facilitator or Clinical Operations Assistant
• Previous roles with a focus on supporting clinical workflows and daily clinic operations

Application Instructions
If you’re ready to bring your skills to a supportive and high-energy practice, we invite you to apply. Please submit your resume and a brief cover letter detailing your relevant experience and interest in the role.

Company Name: Vaco

Salary:

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