Manager, Small Business – Meridian Credit Union

Job Title: Manager, Small Business

Location: Etobicoke, ON

Job Description: Description :About this opportunityAt Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.Our Business Banking Practice:At Meridian, our vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to our Members.We take the time to get to know our Members’ business, anticipate their needs and provide customized solutions. After all, our obligations are to our Members, not shareholders, and we take to heart the best interests of our Members and communities we serve! We’re passionate about what we can do for their business and we’re empowered to leverage our local autonomy to meet their unique needs.In addition to building customized solutions for business, we offer full service commercial banking solutions, including a wide selection of daily banking products, complementary lending services, cash management solutions, as well as insurance and investments.About this Role:The Manager, Small Business is primarily responsible for the overall management and growth of a Small Business portfolio by developing new relationships, while retaining and expanding existing MCU Member relationships within the assigned communities. The Manager will be required to network in order to establish quality COI’s with local business leaders that will refer them business.In addition, this role will have team management responsibilities in designated market areas including but not limited to:

• The first point of contact for small business concerns and/or deal escalations
• Sales coaching and mentoring to ensure portfolio growth and risk management of the assigned portfolio
• Provide Performance feedback to Advisors in regular 1:1 meetings and check ins

Is this role right for you? In this role, you will:People Management

• In conjunction with the Regional Vice President, help motivate and provide guidance to employees within your team to ensure high quality service is provided to members and partners.
• Oversee the management of the teams lending and deposit activities including team sales planning and pipeline management.
• In conjunction with the Regional Vice President, assist in the creation of performance plans (i.e. establishing goals and targets) with employees within your assigned team.
• Implement effective sales approach to maximize business loan and deposit growth within the assigned team segments.
• Monitors team progress and provides observational coaching and makes joint calls
• Ensures employees receive regular coaching to review and follow-up on Member activity and information on a regular basis ensuring completion of activities e.g. financial targets, business development activities, expiries, VoM, evaluating credit.

Portfolio & Risk Management

• Assist the Team as required to analyze the Member’s financial condition and recommend financial solutions to best meet the Member’s business needs.
• Oversee that the team’s portfolio is at an acceptable level of credit risk by reviewing credit reviews, Member requests and help identifying any deteriorating and/or unsatisfactory trends.
• Assist the business banking team in probing to identify member needs and opportunities to book or refer appropriate deals.
• Ensure profitability of all transactions by approving appropriate application of rates (discretionary pricing).
• Ensure audit, compliance, risk management, fraud policies and procedures are adhered

Business Development

• Assist the team with developing and maintaining revenue-generating Member relationships by calling on existing and prospective Members, including: identification of prospects; suitable methods of contact; and determination of their needs and appropriate products and/or services.
• Provides regular reports and updates on competitive market intelligence, market situations,
• Partners with DVP, Regional Wealth Sales Manager, Business Banking Team Leads to share best practices. Makes referrals to other departments as appropriate.
• Actively promotes the development of Centres of Influence (COI) as sources of referral business. Pursues and generates new business opportunities through contact with local businesses and active participation with local community organizations to maximize networking and relationship building opportunities.
• Successfully implements a market plan in support of business development objectives and achieving business plan projections resulting in a balanced growth of the book of business.

We’d Love to Work with You If You Have the following skills and abilities:

• Post-Secondary education in a business or related field or relevant working experience.
• 3-5 years of experience in a relevant financial services environment including credit training, financial analysis, business banking services, account management and in-depth knowledge of all deposit and lending products.
• Knowledge of the business market, products and services, applicable risk management policies and legal and security documentation for business products.
• Entrepreneurial spirit, a passion for sales and comfortable working independently
• Solid understanding of financial statements and business analysis
• Enjoy networking and making new contacts
• Strong relationship builder and communicator and are proficient at collaborating with others.
• Organizational, influencing and presentation skills.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Flexibility in scheduling with the ability to work evenings and weekends.

Office Location: 3280 Bloor Street West, Toronto. This is a hybrid work opportunity.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn’t your typical “corporate” job. We work hard and we have fun!

Who we are: Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Find our story here:Experience the Difference!Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.Follow us on Twitter at

Company Name: Meridian Credit Union

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