Insurance Operations Manager – DGA

Job Title: Insurance Operations Manager

Location: Calgary, AB

Job Description: Insurance Operations ManagerWe’re looking for an experienced Insurance Operations Manager to lead an Account Management team, overseeing day-to-day operations and driving excellence in service and efficiency. This key leadership role focuses on managing, mentoring, and developing a high-performing team of Account Managers and Assistant Account Managers.Key Responsibilities

• Lead, coach, and develop the Account Management team to reach performance targets and deliver exceptional service.
• Report on operational updates and insights to Senior Leadership, addressing challenges and successes.
• Implement strategies and training programs to improve efficiency and ensure compliance.
• Collaborate with Producers on support requirements and close service gaps.
• Ensure a customer-centric approach, handling escalated issues to guarantee top service standards.
• Monitor team performance and identify areas for improvement, providing ongoing development opportunities.
• Oversee client documentation, renewal strategies, and the brokering process for small-to-mid-size policies.

Qualifications

• Proven experience in an insurance operations or management role.
• Extensive understanding of commercial insurance.
• Strong leadership, organizational, and communication skills.
• Knowledge of industry regulations and trends, with a proactive approach to continuous learning.

Why Join Us?

• Competitive compensation and benefits.
• Opportunities for growth and professional development.
• A dynamic work environment that values teamwork and innovation.

If you’re a results-oriented leader with a passion for operational excellence, we’d love to hear from you!

Company Name: DGA

Salary:

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