General Manager – WilsonHCG

Job Title: General Manager

Location: British Columbia

Job Description: Description and RequirementsWork Location: OnsitePosition Type: PermanentLocation: Lower mainland BCCompensation Range: $100,000 + bonusOur client, a leading Canadian heating, ventilation, and air-conditioning company is seeking General Manager to join their team. This person will provide overall strategic leadership direction relating to their branch, including sales, service and overall operations. They will motivate and inspire team members to realize their vision and serve as an effective role model. The GM will be responsible in delivering and achieving revenue targets and will be accountable for the financial profitability of the business unit, while ensuring customer service excellence standards are achieved.Responsibilities:Strategic Leadership:

• Implement strategic and tactical changes to improve efficiency, reduce cost, increase sales, and ensure quality workmanship.
• Conceptualize and implement plans across all product and service offerings, to meet and exceed targets with new and existing customers.
• Develop and execute strategic plans that drive growth, profitability, and sustainability, positioning us as an industry leader.

Operational Excellence:

• Monitor and report on operational activities, costs, and forecast data.
• Design processes and ways of working for our customer facing roles such as our Installers, Technicians and Home Comfort Advisors to create an excellent customer experiences.
• Monitor, maintain and control inventory levels.
• Support technical quality management in the delivery of high-quality installations and attend relevant accreditation requirements and site inspections.
• Oversee all aspects of our operations, from sales and service to installation and maintenance, ensuring seamless daily activities.
• Manage vendor relationships, enforce quality standards, and ensure compliance with regulations.

Financial Acumen:

• Forecast accurate monthly and job-based project revenue and gross profit.
• Drives results and accountability across team to ensure achievement of revenue targets. Ensures achievement of both financial and operational objectives.
• Review dashboards and financial reports and take appropriate action.
• Participate in developing the yearly budget planning for assigned branch and manage to budget throughout the year.
• Meet gross margin targets; drive growth across the entire portfolio.
• Develop and manage budgets, financial forecasts, and KPIs, optimizing profitability and informed decision-making.
• Implement strategies to minimize costs while maintaining service excellence.

People Empowerment:

• Inspire and motivate the team by fostering their creativity as well as motivating them to challenge their workflows and processes and make them better every day.
• Lead and mentor our management team, fostering professional growth, talent development, and a positive workplace culture.
• Drive employee engagement and satisfaction through effective communication and recognition.
• Foster a culture of safety and integrity, teamwork, passion for selling, resilience, customer service, growth, top performance, high and initiative.

Customer Engagement:

• Partner with the Central Marketing Team to develop innovative sales strategies that surpass targets, expanding our reach and influence in the market.
• Develop and maintains productive relationships with customers, general contractors, subcontractors, and suppliers.
• Champion marketing initiatives that elevate our brand and engage our audience.
• Ensure customers have a positive experience and monitor through Google reviews and Call Centre feedback.

Other: Other duties as required.Qualifications:

• Minimum of 5 years’ progressive general management or sales experience within an organization that provides services to the business and consumer sectors with direct business to customer experience; preferably within the market.
• Strong financial acumen, backed by a history of successful budgeting and financial management.
• Excellent interpersonal skills to lead teams, engage stakeholders, and build relationships.
• Results oriented with a strong sales acumen and robust operational knowledge.
• Proven strong leadership, training and motivation skills with a track record of successfully managing and developing high performing teams.
• Strong ability to develop new and effective relationships with internal and external contacts. Excellent oral and written communication skills, with the demonstrated ability to influence and negotiate desired outcomes.
• Demonstrated problem solving, strategic planning, decision making and project management skills.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking “Apply Now”.The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate’s skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee’s pay history will not be a contributing factor where prohibited by local law.This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

Company Name: WilsonHCG

Salary: $100000 per year

Apply for this job!