Digital Operations & Support Manager – Robertson & Company

Job Title: Digital Operations & Support Manager

Location: Toronto, ON

Job Description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Digital Operations & Support Manager to join our client.Contract Dates: 12 months with potential to extend or convert
Pay Range: $56.06 to $63.86 per hour
Business Hours: Monday to Friday (Hybrid)Job Responsibilities:

• Operational Management

Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
Collaborate with cross-functional teams to maintain high standards of operational performance. * Workflow OptimizationAssess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
Partner with teams to design scalable solutions that align with organizational goals. * Leadership and Team DevelopmentProvide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
Foster a culture of continuous improvement and collaboration.
Champion employee development and ensure alignment with performance goals as part of the bank’s Winning Culture. * Stakeholder EngagementAct as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives. * Reporting and AnalyticsEstablish and track key performance indicators (KPIs) for digital operations and support working within applications like WorkFront and Jira.
Generate insights through data analysis to inform decision-making and strategic planning.
Deliver periodic reports on the health of operational workflows and optimization efforts.
Experience & Qualification Requirements:

• Bachelor’s degree in business, Digital Marketing, IT, or related field (Masters preferred)
• 5-7+ years of experience in digital operations, support, or a related leadership role
• Proven track record in process optimization and workflow management
• Previous experience in Finance, Banking or Asset Management

Personal Attributes:

• Strong analytical and problem-solving abilities
• Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies
• Exceptional communication and interpersonal skills
• Adept at managing competing priorities in a fast-paced environment
• Advanced stakeholder management
• Data driven decision making and technically proficient
• Proven experience with both execution and deliverables

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Company Name: Robertson & Company

Salary: $56.06 – 63.86 per hour

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