Customer Service Representative – TA Dispatch

Job Title: Customer Service Representative

Location: Toronto, ON

Job Description: Company DescriptionTA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:People First – Our people come first. We take pride in working together to create sustainable relationships.Service– Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.Results – We create value-driven solutions that deliver extraordinary results.Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.Job DescriptionPay: $60,000-$66,000 + CommissionThe Customer Service Representative Position will assist the Account Manager in the daily operations of an account, or group of accounts. Responsibilities include, but are not limited to, scheduling pickups through TA’s TMS, tracking shipments, and communicating with carriers and suppliers.Responsibilities:The Customer Service Representative Position is the main point of contact to the carrier and suppliers for day to day businessSchedule pickups and track shipments to ensure on-time deliveriesWork with Account Manager to determine best solution for tasks outside normal operations.Utilize tools including TMS and rating system to carry out daily tasksAssist Account Manager in new account startup to ensure customer and internal requirements are achievedAssist Account Manager in preparing daily, weekly and monthly customer reports as defined by customer requirementsOther duties as requiredQualificationsSkills:Self-directed and good problem solving skillsMust be detail oriented and can multi-taskStrong written and oral communications skillsStrong Customer Service SkillsMicrosoft Office SkillsAbility to excel in a fast-paced environmentEducation and Experience:Bachelor’s degree preferred but not requiredLogistics experience preferred but not requiredBilingual candidate’s a plus (Spanish preferred)

Company Name: TA Dispatch

Salary: $60000 – 66000 per year

Apply for this job!