Customer Relations Associate – Franklin Electric

Job Title: Customer Relations Associate

Location: Winnipeg, MB

Job Description: Customer Relations AssociateDepartment: Customer RelationsEmployment Type: Full TimeLocation: Canada – WinnipegReporting To: Lee-Ann BabeyDescriptionAt Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!Join Franklin Water Treatment – a Division of Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.Join us to create a better future while growing professionally in a supportive environment!MOVE FORWARD WITH USWhat you will be doing:
In this role, you’ll serve as the primary point of contact for our customers, addressing their inquiries and concerns with professionalism and care. Your responsibilities will include assessing customer needs related to water treatment and water filtration maintenance, and providing basic technical support for our systems.Who we want:We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success.What you need:

• High school diploma or GED (required)
• 0-3 years of relevant experience or training in customer service or a related field (preferred)
• Strong communication skills
• Ability to multitask, stay organized, and work under pressure
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office

Don’t feel like you check all the boxes? Here at Franklin, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.Company Values & BenefitsFranklin Electric provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

• RRSP match
• Up to 3% of annual earnings put into DPSP regardless of participation in RRSP program
• Training provided to obtain CWQA certification
• 100% company paid health, dental, vision benefits
• LTD, ADD, Life Insurance, EAP
• 100% company paid Calm app
• Free Parking

Company Name: Franklin Electric

Salary:

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