Coordinator, RMA (YOW) – Porter Airlines

Job Title: Coordinator, RMA (YOW)

Location: Ottawa, ON

Job Description: Job Summary:Reporting to the Manager, Provisioning – the RMA Coordinator will play a crucial role in managing the RMA (return material authorization) process for aircraft parts and components, ensuring timely returns, replacements, and credits. Duties & Responsibilities:

• Initiate, track, and manage RMA requests for defective or unserviceable aircraft parts and components
• Coordinate with vendors, suppliers, and internal departments to ensure timely return and replacement of parts
• Maintain accurate records of all RMA transactions, including part numbers, serial numbers, vendor information, and shipping details.
• Track the progress of repairs and replacements, verifying that parts are returned in a timely and satisfactory manner
• Maintain adherence to established RMA procedures and policies to ensure consistent and compliant operations
• Actively participating in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Other duties as asigned

Behavioural Competencies:Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Qualifications:

• Minimum of 2-3 years of experience in RMA role (aviation experience preffered)
• Strong understanding of contractual agreements
• Previous experience in a technical repair role within aviation an asset
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with AMOS an asset
• Exceptional communication and interpersonal skills to liaise effectively with various stakeholders.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

Company Description:Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Company Name: Porter Airlines

Salary:

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