Contract Analyst – PBC Solutions

Job Title: Contract Analyst

Location: Saanichton, BC

Job Description: PBC Solutions is looking for a skilled and experienced Contract Analyst to join our team!
Please note: This is a full-time regular hybrid position, which requires regular presence at our office located in Saanichton or Burnaby BC.About PBC Solutions
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.Position Summary
The Contract Analyst provides critical support in managing and maintaining contracts, including Statement of Work (SOW) subcontractor agreements, and contractual obligations. This role bridges internal and external communication, ensures compliance with the Master Services Agreement (MSA), and supports the development of standardized processes. Reporting into the Manager, Contracts Management, the Contract Analyst will play a key role in tracking performance measures, assisting with evidence collection, and helping to resolve contract-related issues.The ideal candidate is organized, detail-oriented, and proactive, with strong-communication skills and a foundational understanding of contract management principles.Primary Duties
Contract Review and Management

• Draft, review, and process subcontractor agreements based on approved Statements of Work (SOWs).
• Assist project teams in developing SOW language and providing recommendations for clarity and alignment with organizational standards.
• Search the Master Services Agreement (MSA) for guidance on contractual terms and provide actionable insights to resolve routine issues.

Performance Measures and Compliance

• Track contractual obligations and performance measures to ensure timely and accurate evidence collection for formal submissions.
• Develop and maintain organized systems for tracking compliance deadlines, performance metrics, and supporting documentation.

Process Improvement

• Support the development and documentation of standardized workflows for contract management, vendor communications, and escalation handling.
• Assist in refining tools, templates, and processes to improve efficiency and scalability across the team.

Collaboration and Communication

• Communicate directly with subcontractors and vendors to gather necessary information, resolve queries, and support negotiations.
• Coordinate with internal impacted parties (e.g., Finance, Procurement, IT) to align on deliverables and contractual obligations.

Escalation Handling

• Serve as the first point of contact for mid-level contractual escalations, resolving issues where possible and escalating complex matters to the Manager as needed.

Reporting and Administration

• Prepare detailed reports and dashboards to provide visibility into contract performance, obligations, and renewal timelines.
• Maintain accurate and accessible records for all contract-related activities, ensuring readiness for audits and compliance reviews

Required Education and Experience

• Bachelor’s degree in business, finance or supply chain management.
• Experience with Master Service Agreements.
• Experience drafting and managing Statements of Work.
• Minimum of 2 years’ experience in vendor management, contract coordinator, or procurement.
• Required intermediate to advanced spreadsheet, word processing, presentation, and database software skills.

Required Competencies

• Foundational knowledge of contracts and the ability to interpret contractual terms and draft clear, accurate agreements.
• Strong attention to detail with the ability to manage multiple deadlines simultaneously.
• Demonstrated analytical and logical thinking with the ability to identify potential risks, discrepancies, or inefficiencies with evolving priorities.
• Excellent verbal and written communication skills, with an ability to collaborate effectively across teams and external partners.
• Comfortable working in a fast-paced environment with evolving priorities

Travel / Work Location
PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria) and also has offices in Burnaby. We operate in a hybrid in-person and virtual environment and the successful candidate must be based in BC with the ability to come to the office at least 1 day per week.What’s in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $61,800 to $92,800 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.We offer a robust health & dental benefits plan, with flexible options that will meet you and your family’s needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [email protected]Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you’ve found your ideal work environment – Apply today please! We’d love to talk with you to explore this opportunity further with you.Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.This posting will be open until filled. We will start reviewing applications on January 8, 2025.How we work
Our Guiding Principles
Honesty – We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity – We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity – We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy – We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty – We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.
Equity – We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.Our Intended Behaviours
Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence – We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback – No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented – We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.

Company Name: PBC Solutions

Salary: $61800 – 92800 per year

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