Manager, Automation – Porter Airlines

Job Title: Manager, Automation

Location: Toronto, ON

Job Description: Job Description:Job SummaryWe are seeking a dynamic leader who can define and execute a strategy to leverage automation technologies to streamline business processes and to increase the velocity of our Quality Assurance (QA) testing. In this position, you will work closely with development, QA, and business teams to build and sustain an automation practice that advances our operational goals. This role is essential to deliver and support a scalable automation framework that aligns with our strategic objectives, both in IT and across Porter.
Duties & Responsibilities

• Practice Leadership: Define and lead the strategy, roadmap, and implementation plan for the automation practice, covering both QA automation for development teams and Business Process Automation (BPA) /Robotic Process Automation (RPA).
• Change Champion: Drive the adoption of automation technologies and support teams in effectively transitioning to new tools and processes
• QA Automation: Partner with development and QA analysis to design, implement, and manage automation tools, frameworks, and processes for continuous testing and quality assurance.
• Business Process Automation: Collaborate with business stakeholders to identify, evaluate, and prioritize processes that would benefit from automation; lead the design and deployment of RPA/BPA solutions.
• Team Development: Recruit, train, and mentor a high-performing team of automation specialists, ensuring they are equipped with the skills and tools required to support automation across multiple projects.
• Tool and Vendor Management: Partnering with Porter’s procurement team to select and manage relationships with automation tool vendors and service providers, overseeing integration, licensing, and contracts to support project needs.
• Governance and Compliance: Establish standards, governance frameworks, and best practices for automation projects to ensure compliance with internal policies and industry regulations. Align automation standards and frameworks with the organization’s technical architecture, infrastructure, and technology roadmaps.
• Continuous Improvement: Drive ongoing improvements in automation frameworks, identifying opportunities to streamline processes, drive scalability reduce costs, and maximize efficiency.

Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community.Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers.People Leadership: Assuming a leadership role in helping others achieve excellent results.Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.
Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 5+ years of experience in automation management, with a focus on both QA automation and BPA/RPA
• Proven experience implementing and scaling automation frameworks, with a strong understanding of both business process mapping, as well as automation tools/technologies such as Selenium, Appium, Automation Anywhere, UiPath, Blue Prism, or similar
• Practical experience leveraging novel technologies (Gen AI, LLMs, machine vision, other AI/ML technologies) in practical application, with preference to past experience with an experimentation approach to test and validate applicability of these technologies
• Strong leadership skills with a background in building and managing both internal organizational partnerships, as well as high-performing teams.
• Experience having started an automation practice, to scale, in 1-2 years
• Familiarity with agile methodologies and experience working in cross-functional teams
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making
• Strong communication skills and the ability to work effectively with stakeholders across IT and generally across Porter’s key business groups
• Teamwork mindset – ability to successfully interact with individuals at all levels within, and outside of, Porter
• Ability to work in a fast-paced environment
• Self-Starter – Possess initiative and able to prioritize and meet deadlines.
• Insatiable curiosity – always wondering about the art of the possible, and interested in learning new ideas
• Travel/Aviation experience is an asset

LocationToronto Downtown Office (250 Yonge Street) #LI-Hybrid
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Company Name: Porter Airlines

Salary:

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