Senior Technical Customer Support Engineer – Solace

Job Title: Senior Technical Customer Support Engineer

Location: Ottawa, ON

Job Description: Harnessing the Power of Data, Together.The world’s leading enterprises are using Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That’s where an event broker (modern messaging-oriented-middleware) comes in.Help Us, Help Them, Help You.
By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?The Ideal CandidateThis is a highly technical position. You must be excited by technology, an independent learner and eager to stay up to date in a rapidly evolving environment. The candidate must be highly focused on providing exceptional service to our customers and partners. You will be working alongside some of the best coder/infrastructure engineer/hackers turned support specialists in the industry. A developer looking for more customer facing exposure is highly welcomed.In This Role, You Will

• Deliver a superior customer experience
• Ensuring that the Solace Cloud Services are healthy, reliable and that SLA’s are being met
• Improving our infrastructure tooling, observability, and automation
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Be on-call rotation and provide 12×7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

Required Skills

• 7+ years’ experience in a technical role (software development, technical support, QA etc.)
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• Strong personal commitment to quality and customer service
• Ability to take initiative in a dynamic working environment.
• Willing to provide 12×7 off-hours support approximately one week per month

Desired Skills

• Experience with messaging protocols/products: JMS, MQTT, REST, AMQP, Kafka, MQ, EMS
• Experience with cloud computing environments: AWS, GCP, Azure, OpenStack, Cloud Foundry, etc.
• Experience with TCP networking, concepts, and troubleshooting
• Experience as backend system developer
• Unix/Linux System Administration

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our

! * We are social – we like to keep things simple and fun!

• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like

and !Not sure you meet all the requirements? We still want to hear from you — we know experience comes in all forms, so don’t let that hold you back from applying!We believe that diversity in all of its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us.We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.

Company Name: Solace

Salary:

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