Junior Consumer Education Specialist – Government of Alberta

Job Title: Junior Consumer Education Specialist

Location: Edmonton, AB

Job Description: Job Information
Job Title: Junior Consumer Education Specialist
Job Requisition ID: 62299
Ministry: Affordability and Utilities
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary (1 year)
Scope: Open Competition
Closing Date: January 16, 2025
Classification: Program Services 2
Salary: $2,345.14 to $3,076.28 bi-weekly ($61,208 – $80,291/year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:Affordability and Utilities is responsible for leading and coordinating government’s ongoing efforts to make everyday life more affordable, with particular focus on the province’s utilities sector and electricity system. Please visit: to learn more about Affordability and Utilities.The Utilities Consumer Advocate (UCA) is responsible for educating, mediating, and advocating on behalf of Alberta’s small business, farm, and residential consumers of electricity, natural gas, and water. We educate through various outreach and engagement activities, advocate by representing consumer interests, and mediate disputes between consumers and utility companies.To learn more about the Utilities Consumer Advocate, click this link:Role ResponsibilitiesThe Utilities Consumer Advocate Branch is seeking a Junior Consumer Education Specialist that will be responsible for supporting successful implementation of the UCA Consumer Education and Awareness program.Reporting to the Senior Consumer Education and Engagement Specialist, this position will support the UCA in connecting with its target audiences including Indigenous people and communities through effective education and public engagement practices. Working within the parameters of a Consumer Education and Awareness Program (CEAP), the Junior Consumer Education Specialist will contribute to the implementation of the comprehensive CEAP stakeholder outreach plan. This position will also support other staff in identifying, establishing, and cultivating positive relationships with a diverse range of internal and external stakeholders, including organizations who serve Indigenous people in Alberta.The successful candidate must demonstrate personal initiative to establish and cultivate positive relationships with a diverse range of internal and external stakeholders. The position requires strong research, relationship-building, and communications skills (including public speaking, writing, editing and proofreading) to assist in identifying and responding to issues faced by residential, farm, and small business electricity and natural gas consumers. Drawing from a background of public education, communications, marketing, and facilitation, this position is instrumental in the development and delivery of engaging educational programs and other resources that empower consumers. These informative programs could include public presentations, trade shows, workshops, and webinars, as well as online resources for consumers across the province.Application of problem solving techniques, communication skills, creativity and stakeholder engagement skills while demonstrating professionalism and empathy are pivotal to the successful delivery of this role.If this position is the creative and advocational role you have been looking for, do not hesitate to apply today!Please click on this to view the job description.APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies: .Agility: The position is required to support major projects and adapt to changing government priorities and policies.Drive for Results: Proactively set and accomplish objectives related to the implementation of the Consumer Education and Awareness Program (CEAP).Build Collaborative Environments: Establish and maintain positive relationships with internal and external stakeholders including organizations serving Indigenous communities as well as other consumers to meet the branch’s goals.Creative Problem Solving: Gather, interpret and analyze information to assist in the development and delivery of educational programs as well as application of problem-solving techniques with creativity in identifying and responding to consumer issues.QualificationsUniversity graduation in a related field (Communications, Education, Commerce/Marketing) with no related experience; or a Diploma in a related field (Communications, Business) and 2 years of related experience.Relevant experience may include:

• Experience in researching, writing (including writing for the web), and editing;
• Public presentations and education or experience with trade shows;
• Graphic design and public communication;
• Demonstrated project coordination with multiple stakeholders

Equivalencies may be applied on the basis of 1 year of education for 1 year of experience or 1 year of experience for 1 year of education.Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to .NotesThis role is a 1-year temporary, full-time position.Location: EdmontonHours of work: 8:15 am – 4:30 pm, Monday to FridayOther Requirements:

• Successful candidate must reside or be willing to relocate to Edmonton, Alberta for the role.
• Ability to work at trade shows and other events to provide information to consumers.
• Must be available for travel and able to work overtime when required for public engagements. Out-of-town trips could last for up to four (4) days.
• Must have a valid driver’s license and be able to work evenings and weekends as required. Most travel and presentation time will be done independently, and candidates will be required to transport boxes of materials and presentation supplies.

What the GoA has to offer:

• Working for the Alberta Public Service – .
• Public Service Pension Plan (PSPP) – .
• Alberta Public Service Benefit Information – .
• Professional learning and development – .
• Research Alberta Public Service Careers tool – .
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact .

Company Name: Government of Alberta

Salary:

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