Administrative Assistant – Mount Royal University

Job Title: Administrative Assistant

Location: Calgary, AB

Job Description: Job TitleAdministrative AssistantRequisition #996930Job TypePermanentUnion or Employee GroupMRSASalary GradeFT or PTPosition End Date (if applicable)LocationMRU Main Campus – Calgary, AB T3E 6K6 CA (Primary)About this PositionAbout MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 36 majors.Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut’ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is “Mohkinstsis,” which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.About the MRU Injury & Prevention Clinic in Wellness ServicesMRU Injury & Prevention Clinic is an inter-disciplinary prevention and rehabilitation injury clinic located in Wellness Services at Mount Royal University. The MRU clinic shares space with MRU Varsity Athletics and the Dept. of Physical Education. Our team includes independent health care practitioners that offer specialized services including chiropractic, athletic therapy, massage therapy, physiotherapy, custom orthotics and Sports Medicine. The clinic sees over 12,000 patient visits per year. The MRU Injury & Prevention Clinic offers services to MRU students, employees and members of the public.About the RoleThis Administrative Assistant position provides administrative support services to all physicians, psychiatrists andnurses in the Health Services clinic. Primary responsibilities include: patient interactions for appointment scheduling, follow up calls and medical tasks within the position’s scope of practice. This also includes; making external referrals to specialists and other healthcare providers. Secondary responsibilities include; administrative tasks that support the overall operations of the clinic, including team member training and the collaborative development of clinic procedures.The Administrative Assistant is an active team member who participates in monthly team meetings, works closely with the Lead Administrator and clinic Manager. This position also supports the vision/mission of Wellness Services.ResponsibilitiesThis position is responsible for the provision of medical office administrative support services including:

• Provides exceptional customer service to patients and all team members including colleagues from other services and departments
• Books patient appointment with team healthcare providers in the clinic using the Electronic Medical Record (EMR)
• Patient interaction is provided in-person, over the phone, via email or through a secure online patient portal
• Supports healthcare providers with referrals and other patient tasks as required.
• Manages provider schedules, cancels and reschedules patient appointments as necessarily
• Coordinates with clinic nurses when Security Services advises of the arrival of a person in needs of medical assistance
• Receives and controls cash received from patients for uninsured medical services.
• Compliant with use of the POS system when receiving funds for services
• Maintaining a health records system and confidentiality as directed under the Health Information Act (HIA)
• Coordinates requests for personal health information by following legislation under the Health Information Act (HIA)
• Supports the training of other team members when required
• Supports the development of effective customer service systems to enhance service success and patient satisfaction
• Adheres to Standard Operating Procedures and actively participates in clinic audits as per the College of Physicians & Surgeons of Alberta (CPSA)

Qualifications

• Medical Office Administrative experience in primary care or another medical clinic setting (minimum 2-3 years)
• Completion of Medical Office Assistant program or equivalent is an asset.
• Strong customer service qualities, inter-personal and multi-tasking skills, effective communication and organizational skills as well as ability to work in high volume clinic.
• Strong practical experience with use of an Electronic Medical Record (EMR)

Salary: $42,572 – $ 53,833Closing Date: January 19, 2025A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Position Title], [Requisition Number].pdf (ex. Smith, Coordinator, 999999.pdf).We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. We encourage all qualified candidates to apply; however, Canadian citizens, permanent residents and others currently legally eligible to work in Canada will be given priority.If you require accommodation to participate in the recruitment process, please notify

Company Name: Mount Royal University

Salary: $42572 – 53833 per year

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