Customer Service Agent – Japanese Speaking – Silverspin

Job Title: Customer Service Agent – Japanese Speaking

Location: Toronto, ON

Job Description: Position OverviewThe Customer Support team forms part of the wider Operations department at Bally’s Interactive. We provide frontline support across our brands, building caring and long-lasting relationships with everyone from brand-new players to seasoned experts. In our day-to-day mission, we work closely with teams such as Risk, Responsible Gambling, and Retention, to help the company keep its finger on the pulse of player needs.Key Responsibilities

• Nurturing and supporting player relationships via email and live chat

• Seeking resolutions to customers’ queries and issues while maintaining a personalised and caring attitude

• Assisting in the alignment of promotions across all customer communication channels

• Receiving, reviewing and translating customers’ KYC documents

• Assisting in various ad-hoc projects and tasks

Requirements

• Have a native level of Japanese and a business level of English

• Have experience of working with customers, solving problems and ensuring that expectations are met

• Demonstrate experience of responding swiftly to solve customer issues with creative solutions

• Have great interpersonal, organisational, and communication skills

• Able to work well under pressure

• Have basic knowledge of Microsoft Word and Excel

• Able to be flexible when it comes to working shifts (AM/PM shift, 5 days a week including weekends)

Why Work With Us?At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼 We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.At Silverspin, we’re reshaping the world of iGaming with cutting-edge technology and a passion for innovation. As the powerhouse behind brands like Vera & John, Yuugado, InterCasino, BoaBet, and CasinoSecret, we’re dedicated to delivering exceptional player experiences that stand out in a crowded market.We thrive on bold ideas, smart tech, and great people. If you’re ready to be part of a tech-first company where your creativity and skills can shine, Silverspin is the place for you

Company Name: Silverspin

Salary:

Apply for this job!