Warranty Administrator – People First HR Services

Job Title: Warranty Administrator

Location: Winnipeg, MB

Job Description: Warranty Administrator
Winnipeg, MBOn behalf of our client in manufacturing, located in the south end of the city, we are looking for a Warranty Administrator to join their dynamic team. Exceptional in dealing with people and issues, this individual makes servicing customers their top priority. The successful candidate brings a positive and can-do attitude to the table, collaborating with multiple departments to meet our customers’ needs. With a keen eye for detail and excellent organizational skills, this person adeptly manages various inquiries from internal and external stakeholders. A calm demeanor allows the Warranty Administrator to handle challenging situations with ease and confidence.The Warranty Administrator is Responsible For:

• Resolving customer concerns involving technical questions and warranty matters in a prompt and courteous manner.
• Monitoring incoming warranty units by tracking, inspecting, and logging units upon arrival, directing them to the necessary department(s).
• Managing warranty replacements, overseeing fulfillment, shipping, and tracking processes.
• Escalating potential repetitive high-risk warranty concerns.
• Following up with customers on warranty issues to confirm resolution to their satisfaction.
• Updating the ERP system and trackers with precise and timely information.

You and Your Experience:

• Bachelor’s degree or certificate in Sales, Marketing, Business Administration, or a related field.
• A minimum of three years in a customer service role.
• Customer-focused attitude with excellent negotiation skills.
• Outstanding interpersonal, communication, problem-solving, and presentation skills.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organizational skills.
• Fluency in French would be considered an asset.

This Position Offers:

• Opportunity for advancement
• Group insurance plan with health spending account
• Company paid shutdown from Christmas to New Years
• Matching RRSP program
• Free Parking

How to Apply:
Please apply online at .For further information about this career opportunity, please feel free to contact Jenessa McCrae atWe thank all applicants for their interest; however, only those selected will be contacted for an interview.#IND1

Company Name: People First HR Services

Salary:

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