Director IS Transfer Agency and Workflow Systems Development – Fidelity Investments

Job Title: Director IS Transfer Agency and Workflow Systems Development

Location: Toronto, ON

Job Description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services – and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best – both personally and professionally.How You’ll Make an ImpactThe Director, IS Transfer Agency and Workflow Systems Development is accountable for the development and support of Fidelity Investment Canada Transfer Agency systems (AXIS, NEXUS), and supporting workflow applications.The successful candidate will have a passion for technology and be able to articulate and execute on leading edge technology solutions in servicing Fidelity Investments Canada’s business units. They are an enterprise thinker with ability to lead effectively at strategic and tactical levels.They will leverage their extensive industry and leadership experience to:

• Lead group of managers and scrum teams responsible for development
• Manage department budgets, resourcing capacity and vendor relationships
• Create department strategic plans, technology and process improvement roadmaps and oversees the progress.
• Participate in IS division strategic planning and implementation of new technologies and modern solutions, working closely with Information Systems Directors & Managers and Business Partners to align technology services with business goals.
• Oversee and lead continuous improvements of teams’ development and production support processes, and tracks the adherence to defined KPIs and department, IS and organizational goals
• Maintain diligent oversight of project advancements, team’s responses to production incidents and expedited requests, and leads his/her teams in excellent communication with all parties

What We Are Looking For:

• Bachelor’s Degree or equivalent working experience
• 10+ years in a operational role with experience in Transfer Agency and/or Workflows
• 5+ years in a leadership role within IT or equivalent role in Operations
• Experience working within the mutual fund industry is a strong asset
• Experience working with FundServ is an asset

The Expertise You Bring:

• Excellent verbal, written and presentation skills.
• Strong management, interpersonal and diplomatic skills required to communicate with senior management across the organization.
• Excellent Financial industry knowledge, especially for Transfer Agency services
• Proven knowledge of the development methodology with practical experience in the development life cycle.
• Demonstrated team leadership skills
• Strategic planning skills and the ability to influence others.

Current work authorization for Canada is required for all openings.Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements – 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

• Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

• Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

• Canadian Compassionate Companies – Certified
• Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
• TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter’s Most Innovative HR Team

Company Name: Fidelity Investments

Salary:

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