Client Services Engineer – Robertson & Company

Job Title: Client Services Engineer

Location: Ottawa, ON

Job Description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Client Services Engineer to join our client.Contract Dates: 12 months
Pay Range: $41.95 to $47.79 per hour
Business Hours: Monday to FridayJob Responsibilities:

• Answer customers’ questions and troubleshoot and resolve customer issues with complex technical products over the telephone or via electronic communications in the areas of system configurations/setup, product functionality and bugs/enhancements/upgrades.
• Advise customers, work to diagnose customer issues with the client’s Encryption products and interpret logs and error messages as well as interrogate and understand the customer environment where the products are being used.
• Recommend solutions and workarounds to known problems and provide advice to customers on how to apply the solution or workaround.
• Provide guidance and support on how to use the client’s products with 3rd party solutions and supported integrations.
• Reproduce previously unknown issues (if need be) and interface with the Client Services Product Champion providing the customer setup and steps to reproduce the issues.
• Identify and document issues consistently and clearly using group tools.
• Support implementation of hotfixes and patches to minimize risk of unexpected issues and ensure that the fix resolves the customer problem.

Experience & Qualification Requirements:

• Familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements
• Master’s degree in engineering, Computer Science and or another relevant field of study
• Knowledge of Docker/Containers and Kubernetes
• Knowledge of Public cloud platforms. Familiarity with AWS, VMware vCloud Air, Microsoft Azure, etc. is an advantage
• Ability to travel as required
• Work 9AM – 5PM or 11AM to 7PM (EST hours)
• Occasionally provide after hours and weekend support of products on an on-call. The on-call function is shared across the entire team and proactively scheduled to allow conflicts to be resolved ahead of time and to ensure there ii no unnecessary burden on any engineer

Personal Attributes:

• Effective communication
• Good investigation, prioritization. organizational skills
• Strong problem-solving capabilities

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Company Name: Robertson & Company

Salary: $41.95 – 47.79 per hour

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